**DISCOUNT CODES CANNOT BE USED WITH GALLONS, HALF GALLONS, OTHER BRANDS, BUILD YOUR OWN BUNDLES, MERCHANDISE & GIFT CARDS
ORDERS
If you have any questions about placing an order orders@heathrilesbbq.com and we will get back to you as soon as possible.
REFUNDS + RETURNS
As a small business selling perishable products, we cannot accept returns of opened products.
- We are not responsible for damage or loss of packages due to unavailable recipient, incorrect address information, or theft.
- We are not able to change the address or cancel an order once an order has been placed.
- We need photos of damaged items and shipping slips to process a replacement if product arrives damaged.
- For refunds/returns, please email us at orders@heathrilesbbq.com
COUPON/DISCOUNT CODE POLICY
DISCOUNT CODES CANNOT BE USED WITH GALLONS, OTHER BRANDS, BUILD YOUR OWN BUNDLES, MERCHANDISE & GIFT CARDS.
You cannot add coupon discounts post-purchase. To take full advantage of the discounts provided by Heath Riles BBQ, please ensure you add the coupon during the check-out process.
SHIPPING INFO
- FREE SHIPPING applies to orders of $125 or more and for orders being sent within the continental United States (does not include Alaska, Hawaii, or International Shipping) *HALF-GALLONS ARE NOT INCLUDED IN FREE SHIPPING
- Heath Riles BBQ expects for all orders placed to ship out within 2 days and have an estimated delivery time of 4-6 days once shipped. Please check your tracking info for expected arrival date.
- We ship UPS, FedEx and USPS
- We'll email you the tracking number the day your package ships
- For all 2-Day Shipping Orders:
Orders placed before 2pm CST on Monday will arrive on Wednesday. Below are more transit times.
Tuesday--->Thursday
Wednesday--->Friday
Thursday---->Monday
Friday----->Tuesday
- Heath Riles BBQ is not responsible for carrier delays when expedited shipping is requested.
WHOLESALE PRODUCTS
If you would like more information on becoming a wholesale partner with Heath Riles BBQ please visit our wholesale page here.
FOR ALL OTHER QUESTIONS
For general questions, please contact us at info@heathrilesbbq.com and we will get back to you as soon as possible.